1. Introduction
These Terms of Service ("Terms") govern your access to and use of the website devxlabs.ai (the "Site") and any related content, products, platforms, and services made available by the devx labs group ("devx labs," "we," "our," or "us") unless a separate written agreement specifies otherwise.
devx labs operates through two legal entities. The entity contracting with you under these Terms is determined by your location (see Section 2). By accessing or using the Site, you agree to these Terms. If you do not agree, you must not access or use the Site.
2. Contracting Entity
Your contracting counterparty under these Terms is determined by your location:
- If you are located in India: Devx Consultancy Pvt. Ltd., a company incorporated under the laws of India, having its registered office at U-56, Sandhya Darshan Apartment, Surat, Gujarat, India – 395009 ("devx labs India").
- If you are located anywhere outside India: Devx Labs Pte. Ltd., a company incorporated under the laws of Singapore, having its registered office at AZ @ Paya Lebar, 140 Paya Lebar Road, #08-001, Singapore 409015 ("devx labs Singapore").
References to "devx labs," "we," "our," or "us" in these Terms mean the applicable contracting entity as determined above. The governing law and jurisdiction applicable to your use of the Site are set out in Section 14.
3. Definitions
"Content" means all information, text, graphics, logos, images, case studies, articles, videos, software, and other materials made available through the Site.
"Services" means the Site and, where expressly indicated, publicly available tools or information provided through the Site. Paid engagements are separately governed.
"User," "you," or "your" means any individual who accesses or uses the Site.
"Intellectual Property Rights" means all patents, trademarks, service marks, trade names, copyrights, trade secrets, know-how, database rights, and any other intellectual property rights or similar rights recognized in any jurisdiction.
4. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement to use the Site. If you use the Site on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
5. Acceptable Use
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the Site. You must not:
- Use the Site in any way that violates any applicable law, regulation, or these Terms.
- Attempt to gain unauthorized access to the Site, our systems, or any user account.
- Introduce viruses, trojans, worms, or other malicious code.
- Conduct security testing (including penetration testing, vulnerability scanning, or port scanning) of the Site or our infrastructure without our express prior written consent.
- Scrape, crawl, or extract data from the Site using automated tools, except for legitimate search-engine indexing.
- Copy, reproduce, modify, distribute, or create derivative works from any Content, except as expressly permitted by these Terms or the Content's accompanying licence.
- Reverse engineer, decompile, or disassemble any software or platform made available through the Site.
- Use the Site or any Content to train, fine-tune, evaluate, or develop any machine-learning model, large language model, or similar AI system without our express prior written consent.
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.
- Use the Site to transmit unsolicited commercial communications, spam, or harassing content.
- Use any of our trademarks, logos, or branded materials without our prior written consent.
6. Intellectual Property
6.1 Our Intellectual Property
All Content on the Site, including but not limited to text, graphics, logos, icons, images, videos, software, product names (including "cartx" and "retailOS"), case studies, methodologies, and proprietary frameworks, is owned by devx labs or its licensors and is protected by intellectual property laws. All rights not expressly granted to you in these Terms are reserved.
6.2 Limited Licence
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Site and its Content for your personal and internal business evaluation purposes only. This licence does not permit any commercial use, redistribution, or modification.
6.3 Client Logos, Case Studies, and Trademarks
Client names, logos, and case studies displayed on the Site are the property of their respective owners and are shown with permission or under applicable contractual terms. You may not reproduce or use them without the respective owners' consent.
6.4 Feedback
If you submit any suggestions, ideas, feedback, or recommendations regarding our Site, products, or services ("Feedback"), you grant devx labs a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such Feedback for any purpose, without obligation to you.
7. User Submissions
If you submit information through forms on the Site (including the "Get in Touch" form, newsletter sign-ups, or event registrations), you represent and warrant that:
- The information you provide is accurate and complete.
- You have the authority to submit it (including on behalf of any organization you represent).
- Your submission does not violate any law or infringe any third party's rights.
Your submission will be handled in accordance with our Privacy Policy.
8. Third-Party Links and Services
The Site may contain links to third-party websites, services, or resources. We do not control and are not responsible for such third parties, their content, or their practices. Your access and use of third-party services is at your own risk and subject to the third party's terms and policies.
9. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and its Content are provided "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise. devx labs disclaims all warranties, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, uninterrupted or error-free operation, and security.
Information on the Site — including case studies, articles, blog posts, and descriptions of our services and products — is provided for general informational purposes only and does not constitute professional, legal, financial, or investment advice. You should obtain appropriate professional advice before acting on any information contained on the Site.
10. Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall devx labs, its affiliates, directors, officers, employees, agents, or licensors be liable for any:
- Indirect, incidental, consequential, special, exemplary, or punitive damages.
- Loss of profits, revenue, business, goodwill, data, or anticipated savings.
- Damages arising out of or in connection with your use of or inability to use the Site.
Our total aggregate liability to you for all claims arising out of or relating to your use of the Site shall not exceed INR 10,000 (or equivalent in your local currency).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence).
11. Indemnification
You agree to indemnify, defend, and hold harmless devx labs, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your breach of these Terms.
- Your misuse of the Site.
- Your violation of applicable law.
- Your infringement of any third-party right, including any intellectual property or privacy right.
12. Confidentiality of Non-Public Information
Any non-public information, pricing, proposal, presentation, draft statement of work, or similar material that devx labs shares with you outside of the publicly available Site is confidential. You agree not to disclose or use such information for any purpose other than evaluating a potential engagement with devx labs, unless we expressly authorize otherwise in writing.
13. Termination
We may suspend or terminate your access to the Site at any time, with or without cause or notice, including if we reasonably believe you have violated these Terms. Upon termination, your licence to access the Site ends immediately. Provisions of these Terms that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.
14. Governing Law, Jurisdiction and Dispute Resolution
The governing law, forum, and dispute-resolution mechanism depend on the contracting entity (see Section 2):
14.1 If devx labs India is the contracting entity
These Terms and any dispute arising out of or in connection with them or the Site shall be governed by the laws of India, without regard to its conflict of law principles. Any dispute shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 of India, before a sole arbitrator mutually appointed by the parties (or, failing agreement, appointed in accordance with that Act). The seat and venue of arbitration shall be Mumbai, India, and the language of arbitration shall be English. Subject to the arbitration clause, the courts at Mumbai, India shall have exclusive jurisdiction over any matter not subject to arbitration.
14.2 If devx labs Singapore is the contracting entity
These Terms and any dispute arising out of or in connection with them or the Site shall be governed by the laws of Singapore, without regard to its conflict of law principles. Any dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference in this Section. The seat of arbitration shall be Singapore, the tribunal shall consist of a sole arbitrator, and the language of arbitration shall be English. Subject to the arbitration clause, the courts of Singapore shall have exclusive jurisdiction over any matter not subject to arbitration.
15. Force Majeure
devx labs shall not be liable for any delay or failure to perform any obligation under these Terms arising from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, labour disputes, government action, internet or utility disruptions, or failures of third-party service providers.
16. General Provisions
16.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and devx labs regarding the Site and supersede all prior agreements and understandings relating to the Site.
16.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.3 No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
16.4 Assignment
You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, internal group restructuring, or sale of assets.
16.5 No Agency
Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and devx labs.
16.6 Language
These Terms are drafted in English. Any translation is provided for convenience only; the English version shall prevail.
16.7 Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date, effective as of the date of posting. Your continued use of the Site after such changes constitutes your acceptance of the updated Terms. For material changes, we will take additional reasonable steps to provide notice where required by law.
17. Contact
If you have any questions about these Terms, please contact the applicable contracting entity at:
devx labs India (Devx Consultancy Pvt. Ltd.):
- Email: himanshu.velvan@devxlabs.ai
- Postal address: U-56, Sandhya Darshan Apartment, Surat, Gujarat, India – 395009
devx labs Singapore (Devx Labs Pte. Ltd.):
- Email: yash@devxlabs.ai
- Postal address: AZ @ Paya Lebar, 140 Paya Lebar Road, #08-001, Singapore 409015