Omnichannel transformation for ingredient-led skincare brand
Dot & Key is an ingredient-led skincare brand. We built a Shopify 2.0 storefront, custom mobile app, and social AI agent to scale performance and engagement across web, app, and social.
Overview
Dot & Key is an ingredient-led skincare brand. We built a Shopify 2.0 storefront, custom mobile app, and social AI agent to scale performance and engagement across web, app, and social.
The Challenge
Rapid growth exposed limitations across Shopify, mobile, and social channels, making it difficult to scale performance, personalization, and customer engagement consistently.
The Transformation
Shopify 2.0 storefront with faster UI, checkout, and integrations. Custom mobile app with app-only offers and advanced cart logic. Middleware & CMS layer for flexible pricing, promos, and campaigns. Social media AI agent for DMs, comments, and CRM escalations.
60% Faster load times and smoother web & app experiences
Load times improved by 60% across web and app.
Higher engagement and conversions across web, app, and social
Unified omnichannel approach drives engagement.
Improved SLA compliance with faster social response times
Social AI agent enables faster response times.
Lower support and operational costs through automation
Automation reduces support and operational costs.
2024 – Present
Mumbai, India
UX/UI Design / Development
2024 – Present
Mumbai, India
UX/UI Design / Development
